Refund policy

Return and Refund Policy

At Flint Outlet, we want you to have a positive shopping experience. If there is a problem with your order, please contact us so we can review the issue and help find an appropriate solution.

1. Return Eligibility

You may request a return within 7 calendar days of delivery, subject to the conditions below and applicable consumer protection laws.

To qualify for a return, the product must generally be unused, in its original packaging, and include all accessories, parts, and items supplied with it. Proof of purchase or your order number is required.

Some products may not be eligible for a change-of-mind return for hygiene or safety reasons, particularly opened or used personal care and grooming products. This restriction does not remove any rights you may have regarding a defective, damaged, or incorrectly supplied product under applicable law.

2. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery where reasonably possible.

Include your order number, a description of the issue, and clear photographs or videos showing the product and its packaging. We will review the information and explain the available resolution.

Depending on the circumstances and applicable law, a resolution may include a replacement, repair, refund, or another appropriate remedy.

3. How to Request a Return

To request a return:

  1. Contact us at [YOUR SUPPORT EMAIL] with your order number.

  2. Explain why you are requesting a return.

  3. Wait for our instructions before sending the product back.

Returns sent without prior authorization may be delayed or refused where permitted by law.

4. Return Shipping Costs

For approved change-of-mind returns, the customer is responsible for return shipping costs unless we state otherwise.

If an item is confirmed to be damaged, defective, or incorrectly supplied, Flint Outlet will explain the return arrangements and applicable shipping costs in accordance with applicable law.

5. Refunds

Returned products may be inspected upon receipt. Once a refund is approved, we will notify you and explain how it will be processed.

Approved refunds will generally be initiated within 7 business days after the return is received and reviewed. Your bank, payment provider, or other financial institution may require additional time before the money appears in your account.

For cash-on-delivery orders, we may request verified bank account or other suitable payment details to process an approved refund.

Original shipping charges are not automatically refundable for change-of-mind returns. Where a refund of shipping charges is required by law or approved as part of a resolution, we will handle it accordingly.

6. Exchanges and Replacements

Exchanges and replacements depend on product availability and the circumstances of the request. Contact our support team before sending an item back.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible after an order has been dispatched. This does not affect any cancellation or other rights available under applicable law.

8. Contact Us

For return, replacement, or refund questions:

Store: Flint Outlet
Email: [YOUR SUPPORT EMAIL]
Phone/WhatsApp: [YOUR BUSINESS PHONE NUMBER]

We will guide you through the next steps.